Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at marlomarketau@gmail.com with your order number and reason for return. As we work with fulfilment partners, the return address will be provided once your return request is approved — please do not send items back without contacting us first, as returns sent to an incorrect address cannot be accepted.

If your return is accepted, we'll provide you with the return address and instructions on how to send your package. Please note that return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

You can always contact us for any return question at marlomarketau@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. In most cases, we do not require you to return the item — simply send us a photo of the issue and we will arrange a replacement or refund for you as quickly as possible.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Once your return has been received and inspected by our fulfilment partner, we will notify you of the outcome. If approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund.

For damaged or incorrect items resolved via photo evidence, refunds are typically processed within 5 business days of approval.

If more than 15 business days have passed since your return was approved, please contact us at marlomarketau@gmail.com.