Shipping policy
SHIPPING POLICY
Thank you for shopping with Marlo Market! We want to make sure your order reaches you as smoothly as possible. Please read our shipping policy below.
FREE SHIPPING
We offer free shipping on all orders — no minimum spend required. Shipping is free for all customers in Australia and to our supported international destinations.
ORDER PROCESSING
Orders are processed within 1–3 business days of being placed. You will receive a confirmation email once your order has been dispatched. Please note that processing times may be slightly longer during peak periods or public holidays.
AUSTRALIAN DELIVERY
For customers within Australia, estimated delivery times are:
- Standard shipping: 7–14 business days
Please note that delivery timeframes are estimates only and are not guaranteed. Delays may occur due to carrier volumes, weather events, or other circumstances outside our control.
INTERNATIONAL DELIVERY
We ship to select international destinations. Estimated delivery times for international orders are:
- Standard international shipping: 10–25 business days
International delivery times vary depending on the destination country and local customs processing. We are not responsible for delays caused by customs authorities.
CUSTOMS, DUTIES AND TAXES
For international orders, your package may be subject to customs duties, taxes, or import fees charged by your country's customs authority. These charges are the responsibility of the recipient and are not included in our product prices or shipping costs. We recommend checking your local customs regulations before placing an order.
ORDER TRACKING
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available. Please allow up to 48 hours for tracking details to update after dispatch.
LOST OR DELAYED ORDERS
If your order has not arrived within the estimated timeframe, please contact us at marlomarketau@gmail.com and we will investigate with our fulfilment partner on your behalf.
INCORRECT SHIPPING ADDRESS
Please ensure your shipping address is correct before placing your order. Marlo Market is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address, please contact us immediately at marlomarketau@gmail.com — we will do our best to update it before your order is dispatched, but we cannot guarantee changes once processing has begun.
CONTACT US
If you have any questions about your shipment, please don't hesitate to reach out to us at marlomarketau@gmail.com. We're happy to help!